Airline Quality Rating Passenger Survey

Thank you for participating in the 2013 Airline Quality Rating consumer survey.

Your responses aid AQR researchers at Purdue University and Wichita State University to identify ways to improve quality and performance in the airline industry.

Media wishing to view the 2013 Air Passenger report without completing this year's survey can find a copy of the report here: 2012 Airline Passenger Report

Q2:
The airline I most prefer to fly is:

Q3:
The duration of my most recent airline flight was:

Less than 1 hour
1-1.5 hours
1.5-3 hours
Longer than 3 hours

Q4:
Thinking of your most recent flight, how would you rate the on-board travel experience?

Q5:
Please rank, in order of importance ,Please rank the importance to you of each item below with regards to passenger service quality.

Use 1 as Most important, and 6 as Least important.

Q6:
In general, air travel for you in the past year has:

Gotten worse
Stayed the same
Gotten better

Q7:
When thinking of your next airline ticket purchase, which of the following do you consider as MOST important in making your selection?

Q8:
Which airline do you think is most passenger-friendly?

Q9:
With an impending sequester on various government functions, TSA furloughs may occur at airports across the US. How would you respond to the potential increased wait time at security checkpoints?

Find alternative transportation when possible
Fly less often
Fly the same amount
Fly more

Q10:
Please rate your level of agreement with the following statement:

"The U.S. government sequester has negatively impacted my air travel experience."

Q11:
Please rate your level of agreement with the following statement:

"I think that the U.S. government sequester will negatively impact my air travel experience in the near future."

Q12:
Please rate your level of agreement with the following statement:

"I think that airline mergers have a negative impact on the quality of the airline passenger experience."

Q13:
Have you ever consulted the results of the Airline Quality Rating or Airline Passenger Survey before purchasing airline tickets?

Q14:
Gender:

Male
Female

Q15:
Age:

Under 25 years
25-39 years
40-55 years
over 55 years

Q16:
Finally, AQR researchers want to know about any significant positive or negative experiences you have had with the US airline industry.

In the space below, please contribute your experience and its outcome or impact. This will aid AQR researchers in improving the airline industry.

(The authors also encourage the air traveling public to officially record consumer complaints with the U.S. Department of Transportation).

Thank you for participating in the 2013 AQR consumer survey!

If you would like to participate in future air travel surveys, please enter your email address below.

Please click the arrows in the bottom right-hand corner to submit your results.

After submitting your responses, please return to our website, www.airlinequalityrating.com, for the current Airline Quality Rating annual report, Airline Passenger Survey report, and other timely airline industry information.