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Help and Frequently Asked Questions

Go back to the 2013 Briefing Book

Tips for best performance

  • Be sure to install Google Chrome on your Windows PC, or use Safari for Mac to ensure the best experience.
  • For best tablet experience use Safari on iPad or Chrome for Android.
  • Close all other tabs before viewing the eBook to ensure the best experience.
  • Avoid navigating the eBook too quickly. Your network connection may require extra loading time for the multimedia elements.

What should I do if the eBook stops responding?

  • If you see the loading image (below) try to refresh the browser page.
Adobe Captivate crash screen
  • If you see the message "Continue from where you stopped last time?" (below), click ok to continue.
Adobe Captivate reload screen
  • If none of the above solutions are effective, please close all browser tabs and reopen the eBook in Chrome.
  • If you are using a tablet, close all tabs, power off and power on your device, then reopen the eBook.


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