Agenda
Discover the Full Agenda for the 2024 Purdue HTM Spirit of Hospitality Summit – Uniting Industry Leaders, Innovators, and Future Experience Engineers.
Thursday, October 24, 2024
Registration and the hospitality networking suite will be open from 8:00 AM to 4:00 PM
9:00 – 9:30 AM — Welcome and Opening Ceremony
Location: Fowler Hall in Stewart Center
9:30 – 10:15 AM — Keynote Address: Engineering Experiences Through Stories
Kenda Resler Friend, President & Founder of KRF Public Relations
Location: Fowler Hall in Stewart Center
10:30 – 11:15 AM — Concurrent Session I
A. Details Coming Soon!
Location: Fowler Hall in Stewart Center
Presenter: Tommy Uyeda, Jersey Mike’s Subs
B. Details Coming Soon!
Location: Anniversary Drawing Room in the Purdue Memorial Union
Presenter:
C. Optimize Ads with Machine Learning
Location: Director’s Room in the Purdue Memorial Union
Presenter: Tingting Duan, Tripadvisor
Have you ever noticed the ads in your Amazon search results or on your TikTok “For You” page and wondered how they determine which products are most relevant to you? Behind the scenes, companies optimize for metrics like click-through rates (CTR). In this workshop, you’ll learn to build basic models in Python to enhance ad performance with machine learning. Using real-world ad data, you’ll explore feature engineering, model building, and model evaluation for predicting CTR.
D. Details Coming Soon!
Location: Purdue Memorial Union – Room 256
Presenter:
E. Divine Event Décor and Design!
Location: Purdue Memorial Union – Room 118
Presenter: Becky Flanigan, BBJ La Tavola
Join us for an exciting and interactive session on the event design process featuring stunning BBJ La Tavola (BBJLT) linens! Dive into the creative world of event aesthetics, where you’ll learn about incorporating beautiful linens into your designs and explore the importance of building solid relationships with vendors in the event and hospitality industry.
You’ll participate in hands-on demonstrations using BBJLT products and have the chance to showcase your skills in a friendly contest for the most creative design. Whether you’re a seasoned professional or new to event design, this session is perfect for sparking inspiration and expanding your network!
11:30 AM – 12:15 PM — Plenary Speaker
Location: Fowler Hall in Stewart Center
12:15 – 1:30 PM — Lunch
Lunch break on your own.
1:30 – 2:15 PM — Keynote Address
Hoyt Jones, President, Jersey Mike’s
Location: Fowler Hall in Stewart Center
2:30 – 3:15 PM — Concurrent Session II
A. Leading in the Extraordinary Private Club Industry
Location: Fowler Hall in Stewart Center
Presenter: Donald “Chip” Misch, Missouri Athletic Club
B. Crafting Bespoke Wellness Experiences: Trends Shaping the Future of Spa Hospitality
Location: East Faculty Loung in the Purdue Memorial Union
Presenter: Kari Lynn Myers, The Spa at Union Club Hotel
In this session, we will explore how the wellness industry is evolving to meet the demands of modern consumers. We’ll delve into key trends such as resource relationship management, digital innovation, and personalized customer experiences while addressing workforce development challenges within the spa sector. Attendees will gain insight into how forward-thinking strategies can elevate spa services and meet growing consumer expectations for well-being, customization, and exceptional service.
C. Training Tomorrow’s Workforce
Location: West Faculty Lounge in the Purdue Memorial Union
Presenter: Greg Gorgone, Pineapple Academy
In the fast-paced hospitality industry, developing a well-trained, efficient, and loyal frontline staff is crucial to success. This session explores how micro-training—bite-sized, focused learning sessions—can revolutionize your training approach, ensuring your team is always up to date with the latest skills and knowledge. We will discuss the critical role of effective onboarding and continuous training programs in reducing employee turnover, saving costs, and enhancing job satisfaction. Additionally, learn how to build and strengthen your company’s brand by embedding your values and culture into every training opportunity, creating ambassadors who pridefully represent your brand. Join us to discover practical strategies to help you shape the next generation of hospitality professionals.
Key Objectives:
- Understand why micro-training the most effective method for training frontline staff is.
- Learn how effective onboarding and training programs can significantly reduce employee turnover.
- Explore ways to build and enhance your company’s brand through targeted training initiatives.
D. Details Coming Soon!
Location: Stewart Center – Room 302
Presenter: Meredith Douglas, PCMA
E. Details Coming Soon!
Location: Stewart Center – Room 306
Presenter: Wookjae Heo, Purdue’s White Lodging-J.W. Marriott, Jr. School of Hospitality and Tourism Management
3:30 – 4:15 PM — Concurrent Session III
A. Details Coming Soon!
Location: Fowler Hall in Stewart Center
Presenter: Jose Laboy, Prime Hospitality
B. Details Coming Soon!
C. Details Coming Soon!
D. Details Coming Soon!
5:30 – 7:30 PM — Keith Molter Networking Reception
Location: South Ballroom in the Purdue Memorial Union
Friday, October 25, 2024
Registration tables and the hospitality suite will be open from 8:00 AM to 2:00 PM
9:00 – 9:30 AM — Pre-engagement Program
Location: Fowler Hall in Stewart Center
9:30 – 10:15 AM — Keynote Address: The Future Impact of Technology and AI on Sales and Marketing in CPG Companies
Keynote Address – Jeff Long, Chief Commercial Enablement Officer, Molson Coors Beverage Company
Location: Fowler Hall in Stewart Center
10:30 – 11:15 AM — Concurrent Session IV
Session titles will be provided soon.
A. Details Coming Soon!
B. Details Coming Soon!
C. Details Coming Soon!
D. Digital Innovation at Scale: Decision-Making for Marriott’s 9,000+ Hotels
E. Details Coming Soon!
11:30 AM – 12:15 PM — Concurrent Session V
Session titles will be provided soon.
A. Details Coming Soon!
Location: Fowler Hall in Stewart Center
B. Driving the Future: Innovations Shaping the Car Rental Industry
Location: East Faculty Lounge in the Purdue Memorial Union
This interactive presentation aims to provide a comprehensive look at the cutting-edge innovations transforming the car rental industry, offering valuable insights and actionable strategies to come. Across all business lines, the future is bright for Enterprise Mobility as we continue to advance the world, one journey at a time. Since day one, we have been inspired by a bold idea- creating better experiences for how the world moves. Join us to learn how you can make an impact as a (potential) future team member!
C. Details Coming Soon!
Location: West Faculty Lounge in the Purdue Memorial Union
D. Securing a Frictionless Experience
Location: Stewart Center – Room 302
12:15 – 1:30 PM — Lunch
Lunch break on your own.
1:30 – 2:15 PM — Concurrent Session VI
Session titles will be provided soon.
2:30 – 3:15 PM — Closing Panel Discussion: The Role of Human Touch, Intuition, and Personalized Experiences in a World of Increasing Automation
Location: Fowler Hall in Stewart Center
3:15 – 3:45 PM — Eta Sigma Delta Induction Ceremony
Location: Fowler Hall in Stewart Center
3:45 – 5:00 PM — After Hours Networking
Location: Robert L. Ringel Gallery in Stewart Center