Continuous Support

Steps:

Purdue Online (PO) business office will distribute funds based on the model.

Questions to Consider:

  • PO administrators ensure that PO-supported programs and courses are appropriately represented on the PO website and other campus venues.
  • PO support staff provide front-line customer services to support learners in PO-administered programs, including answering questions by phone and by email regarding payment, admission, course issues, technical issues, grades, etc.
  • PO administrators provide regular registration and financial reports to client units.
  • PO staff enroll students into classes and programs in PREMIS.
  • PO business staff provide financial support with revenue and expense management.
  • PO administrators coordinate with client organizations to develop memos of understanding for discounted rates to corporate or organizational partners.
  • On request, PO staff can coordinate logistics for on-campus activities such as meeting rooms, hotel reservations, meals and refreshments, transportation, parking, etc.
  • PO administrators work with faculty to develop budgets for professional development courses and programs.
  • PO administrators prepare Letters of Agreement for the administration of courses and programs which circulate to the sponsoring faculty member, the department head, and the academic dean for approval.
  • PO administrators set up non-credit course sections in its registration system, PREMIS, which includes automatic confirmation notices, welcome emails, secure payment by credit card, and direct links to the program’s delivery platform.
  • PO administrators work with program chairs to design and publish program landing pages and registration sites.
  • PO staff confirm successful completion of programs and distribute certificates (digital and paper) to successful completers.
  • PO staff maintains records for program participation and completion programs for up to 15 years.
  • PO staff reprint certificates and transcripts upon request.
  • PO staff process proctor approvals for off-campus exams and coordinate administration of exams through proctors.
  • PO staff ship instructional materials to learners and maintain inventories of materials as needed.
  • PO staff coordinate retention activities for selected programs.
  • PO staff process company tuition vouchers.
  • PO staff respond to inquiries from prospective and enrolled students by phone and by email.
  • PO staff provide first-line customer support for technical access issues, such as password re-sets and re-sends.
  • PO administrators coordinate with faculty to plan and conduct marketing activities, which may include:
    • Facilitating design, production, and distribution of program fliers, and other promotional items
    • Establishing and maintaining social media sites
    • Conducting digital marketing campaigns, including email and social media
    • Representing programs at selected tradeshows or professional conferences
  • Continuing Education Units: PO is the authorized provider of Purdue Continuing Education Units that document non-credit professional development activities. PO coordinates the process by which programs apply for awarding of CEUs, the process by which participants apply for CEUs, maintains CEU records, and produces CEU transcripts on request.
  • Instructional Design: PO supports 7FTE of TLT instructional designers to support instruction in PO-administered credit and noncredit courses and programs. The instructional design team works one-on-one with faculty members to develop effective, well-designed online courses. Instructional designers support instructors in content analysis, learning outcomes, course assessments, appropriate technologies, and accessibility.
  • Instructional Video Production: The PO video production team collaborates with faculty to create and design professional online training modules of high production value and sound pedagogical practice. Services include video recording, video editing, voice over, transcription, and assessments. In addition PO video producers support faculty in using the Video Express studios in Stewart Center.
  • Marketing: PO provides access to 3rd-party market research for new and existing programs through Wiley Educational Service, Eduventures, or Educational Advisory Board. PO provides access to Wiley Educational Services’ full suite of marketing and/or recruiting services on a revenue-share or fee-for-service basis.
  • MOOCs: Purdue Online provides support to academic departments interested in developing Massive Open Online Courses (MOOCs) on the edX and/or FutureLearn platforms by providing an instructional designer to work one-on-one with the faculty developing the course. In cases where MOOCs generate revenues, those funds flow into PO-managed program accounts and are distributed back to sponsoring academic units after appropriate costs have been met.
  • PREMIS: Purdue Registration and Enrollment Management Integrated System (PREMIS); noncredit registration system; provide client access to PREMIS data as appropriate; ensure security of restricted and sensitive student data
    • Registration system interfaces to course delivery system for immediate access to course materials upon registration (Blackboard, Moodle)
    • Develop and maintain program registration websites
    • Monitor PCI compliance for credit card operations
    • Maintain registration and enrollment records
  • FutureLearn: FutureLearn offers a Purdue Online platform for hosting MOOC courses. This international company offers a new way to learn online. Each course is designed according to principles of social and effective learning best practices.
  • Reporting: PO maintains dashboards on various aspects of Purdue Online. PO responds to ad hoc data requests from the provost, the president, Indiana Commission for Higher Education, the Board of Trustees, and others.

Who is Involved:

3rd Party Vendor (Initiator)
Purdue Online (Initiator)
Faculty (Collaborator)