New business center service request application to impact West Lafayette faculty, staff and students

On May 1, Team Dynamix (TDX) will replace FootPrints, the electronic ticketing system currently in use by West Lafayette Employment and Purchasing Center teams to track service requests. Administered through the Purdue Service Portal, TDX has similar functionality to FootPrints when it comes to managing service requests and has been used by Information Technology since July 2023. 

Today, service requests are submitted through email or a Qualtrics form. This service request submission process will continue to be offered with the implementation of the new ticketing tool. In addition, the Purdue Service Portal now offers standardized forms that have been developed to promote further process efficiencies for business center requests. The use of these forms promotes efficiency by collecting all information needed to start a service request with the request submission, eliminating the need for follow-up questions that can delay task completion. Form usage also supports the potential future automation of some reconciliation and payment tasks. 

Campus users who currently submit their service requests via email or a center-specific form will continue to have that ability but are encouraged to transition to the new request forms located in the service portal. Regardless of submission method, service requests will be executed in the new system, and all customers will benefit from the ability to log in to the Purdue Service Portal to track a service request’s status. 

Resources for business offices and other customers can be found on the Service Portal (TDX) Resources website. Resources include a Requester User Guide, video tutorials, FAQs and direct links to the Purdue Service Portal. The portal links will be live May 1. 

No follow-up action is needed from campus staff who have active purchasing or employment requests with their center teams. Service requests in FootPrints will be completed in the current system or converted to TDX for completion.

Additional questions can be directed to your employment or purchasing center’s staff.