Quality Overview 111

Quality Overview provides a comprehensive introduction to the importance of quality and how to achieve it in both processes and products. A quality organization meets the needs of both internal and external customers. To do this, all the departments of an organization must work together and be equally focused on quality. Organizations use various methods, such as quality management systems and quality standards to ensure quality. After completing this class, users will have a greater understanding of how each department of an organization plays a role in achieving quality as well as common approaches to improving quality. This knowledge helps emphasize the importance of quality and prepares users to learn more about specific quality management methods so that they can help contribute to quality efforts. This leads to cost reduction and improved organizational success.