Frequently Asked Questions

A dedicated phone line is available for Purdue Global educational benefits. This line is available to any prospective, returning, or existing employee and eligible family member. Use this number to discuss your questions about the programs and courses. The new interactive voice response number is 866-458-2005.

You will have three prompts to choose from:

1. Education Benefits - Admissions (ADM)
2. Education Benefits - Office of Returning Students (ORS)
3. Education Benefits - Support and Solutions (SS)

The hours of operations are Monday through Friday, 10 am-7 pm EST/9 am-6 pm CST. If you call after hours, you will be routed to the voice mailbox. Or, you can send an email to edbenefits@support.purdueglobal.edu

• The education benefit will cover textbook fees for Purdue University employees and their immediate family members who are enrolled in Undergraduate programs. All books for Graduate programs are the sole responsibility of the student.
• Purdue University employees and their immediate family members will be responsible for all technology fees. Technology fees are assessed at the beginning of each and every term.
  
  Eligible immediate family members are responsible for the one-time application fee where applicable (this fee is waived for employees).
  
  Eligible Purdue University employees and immediate family members are responsible for all other fees including administrative fees, drop fees, program-specific fees, and lab and clinical fees.

University employees and immediate family members are permitted to utilize the Purdue Global education benefit towards the following, with or without a Career Focus Area, Specialization or Emphasis Area, as applicable, per the respective curriculum (one per degree):

• 1 Associate
• 1 Bachelor
• 1 Master
• 1 Undergrad Certificate
• 1 Graduate Certificate

It is important to note that you will still qualify for a modified educational benefit. Tuition discounts for eligible full-time Purdue University employees with at least 1-year of service or part-time Purdue University employees with at least 2-years of service will be 50% of tuition (see “Fees” section in the guidelines for additional information), subject to eligibility requirements as set forth in the Education Benefit Guidelines.

Tuition discounts for immediate family members of employees who have met their eligibility period (1-year full-time or 2-years part-time) are: Immediate Family = 25% discount off current tuition

There would be no additional tuition costs based upon the number of credits taken per term for the Employee Education Benefit. However, there may be additional course related fees or book expenses depending on your program of study.

It is important to note that per Purdue Global policy registering for more than 18 credits per term requires approval from the Purdue Global Dean. A credit overload may result in changes to tuition charges and financial aid awards. Certain programs have specific policies governing student course loads; refer to the individual school sections for more information.

Purdue Global takes financial literacy very seriously. We want to ensure you are well aware of potential costs and on-going commitments tied to various forms of financial aid. This is a brief process and the webinar only takes seven minutes to complete.

It is also important to review our financial aid disbursement process as this differs from your Purdue University Campus processes. In the case of the 100% Employee Education Benefit, taking out excess aid could reduce your educational benefit. Therefore, it is important to fully understand this process and commitment.

Process for Receiving Education Benefits

To apply for the initial education benefit, employees must follow the process outlined in the Education Benefit Manual – Purdue Campuses. This process can be found here,  Purdue Global Education Benefits Manual

Basic Steps:

1. Choose your program (review available offerings at purdueglobal.edu)
2. Choose your desired start date
3. Complete and submit the Purdue Global Intake form

Important Note:   Please make sure to complete all sections of the intake form including the Program of Study and desired start date.  This will ensure that you are contacted by the appropriate Purdue Global team member to assist you in the next steps of the admissions process.  Failure to complete the form and submit in its entirety could result in a delay.

The Purdue Global Business Office will grant the final approval and application of initial and continuing education benefits based on the employee’s student status (i.e. in good standing), GPA, and satisfaction of any prior outstanding unpaid balances. Benefits will be applied to your account, if eligible, by the end of your active term.

If you are not eligible to continue receiving this benefit, you and any applicable immediate family members will receive an email notification. However, it is the student’s responsibility to maintain awareness of the minimum requirements for receiving, and continuing to receive, the education benefit.

If you have any questions regarding the Purdue University education benefit or have any additional questions, please email remissions@purdue.edu

If you have any questions related to your Purdue Global tuition statement please contact student accounts department at 1-866-522-7747.

PROOF OF HIGH SCHOOL GRADUATION: Purdue Global requires students to attest to proof of graduation from high school or its equivalent. If selected for verification, students must provide official proof of graduation within 30 days; if Purdue Global is required to obtain this proof on your behalf, there will be a $10.00 nonrefundable fee charged to your account. If Purdue Global previously received official proof of high school graduation, the student will not be selected for verification as a returning student.

If a student is selected for verification, they will be contacted with instructions on how to submit their HS transcript to the Purdue Global Office of the Registrar.

For official college transcripts, the official must be electronically sent (utilizing one of the ways mentioned below) to document@purdueglobal.edu by the school, not a student, or sent via mail to the address below if the school is not part of the electronic process. Your college or University should have instructions on how they distribute transcripts.

Purdue University Global
OFFICE OF THE REGISTRAR
550 West Van Buren, 7th Floor
Chicago, IL 60607

Common electronic transcript vendor services are:

• Parchment Exchange™ (formerly Docufide)
• Scrip-Safe International
• Credentials Solutions
• Joint Services Transcript (military)
• National Student Clearinghouse (Transcripts from National Student Clearinghouse must be received via access link for direct download by Office of the Registrar)

Under current Federal laws, all or some portion of the Purdue Global Education benefits may be subject to income or FICA taxes. It is the policy of Purdue University to comply with Federal and State laws requiring the reporting of such income and withholding of such taxes. The University’s Human Resources Service Center will deduct the required tax withholdings from the employee’s regular paycheck during the semester period. An appropriate information return may be issued to an official retiree or to the Qualifying Surviving Spouse/Dependent of a deceased employee.