Conflict Competence

Student speaking during RHA Day to another student.

Understanding
Conflict Competence

Conflict Competence is the ability to develop and use cognitive, emotional and behavioral skills to create a productive outcome during conflict while reducing the likelihood of escalation or harm.

The issue isn’t whether we will encounter conflicts but how we handle them. Conflict Competence is crucial to aid in navigating cultural, social and political differences, while decreasing the risk of adverse consequences.

Modules about Conflict Competence promote effective communication, understanding and resolution of disagreements, resulting in healthier relationships and productive collaborations in personal, academic and professional settings. 

Learning Outcomes:

Through interactive videos, exercises, assessments and quizzes, participants will: 

  • Understand the concept of conflict competence.
  • Expand understanding and use of a range of conflict strategies to improve relationships.
  • Increase awareness of methods for repairing relationships harmed by conflict.
  • Identify campus resources to assist with conflict.

Created in partnership with the Office of Diversity, Inclusion and Belonging

Self-Guided Learning

Steps to Leaps is here to empower you on your journey towards personal growth. To help you along, we've curated a collection of learning modules, organized by our five learning pillars - well-being, leadership, impact, networks and grit/persistence.

Interested in helping others take their first-step towards well-being? Learn more about becoming a learning module facilitator.

Access the Learning Modules

Check out our resources firsthand by viewing our sample learning modules. Our remaining resources require a valid Purdue career account username and password to access.

To access current learning modules and lesson plans, please click on the lessons provided below or view the entire Steps to Leaps catalog by visiting Training@Purdue

Add A Course to Brightspace

Add a Steps to Leaps learning module to your Brightspace account by following the directions below:

  1. Select a lesson plan below or visit Training@Purdue to view our entire catalog of programs.
  2. Select your desired lesson and under "Section Details", click "Add to Cart"
  3. Log in to Training@Purdue using a valid Purdue University username and password.
  4. After accepting the Terms of Use, click "Submit" to checkout.
  5. After confirming your checkout, the course material will be accessible to you in Brightspace and will expire in 12 months.

 

Why Conflict Competence Matters

Why should undergraduate and graduate students take this module?

Take these free interactive modules to understand the concept of conflict competence, explore different conflict resolution approaches, develop strategies for repairing relationships harmed by conflict and identify university resources available to assist with conflicts. 

There are three self-paced online modules that each take about an hour to complete. Earn a digital badge for each module completed. Complete all three modules and receive a certificate of conflict competency. Share the badges and certificate you’ve earned on your LinkedIn profile, website or resume.

You can register below.

 

 

Teach a Module

Why should faculty, staff and instructors provide this module for students?

Use the module in your classroom or with your student organization to help them navigate conflicts successfully. Steps to Leaps staff can deliver the content or they can share the tools and resources you need to deliver the content. 

To access the current learning module and lesson plan, register below. 

Conflict Competence Campus Resource Guide

The purpose of the Conflict Competence Resource Guide is to provide you with a list of offices and resources available to the Purdue community that can help with conflict management. Some of the resources are designed for specific groups, such as graduate students or students living in University Residences, but many of them are open to all members of the Purdue community.

For each section, the guide lists:

  • Who/what the resource is.
  • Who can utilize the resource.
  • How to contact the resource.
  • Examples of topics the resource can assist with.
  • Whether there are mandated reporting requirements to be aware of.
  • What to expect when utilizing the resource.

Conflict Competence Campus Resources

Center for Advocacy Response and Education (CARE)

The Center for Advocacy Response and Education (CARE) provides free and confidential advocacy services to students who have experienced interpersonal violence (e.g., sexual violence, sexual exploitation, relationship violence and stalking). Our goal is to provide non-judgmental and survivor-focused services to empower survivors to make informed decisions that help them heal.

CARE provides free and confidential advocacy services to students who have experienced interpersonal violence (e.g., sexual violence, sexual exploitation, relationship violence, and stalking). CARE helps students understand their options in terms of resources and support, reporting, rights and responsibilities, and accommodations.

Center for Intercultural Learning, Mentorship, Assessment and Research (CILMAR)

CILMAR offers Portable Intercultural Modules (PIM), which are small learning units focused on one or two elements of intercultural competence and/or diversity and inclusion. They are turnkey solutions that address the needs of instructors or co-curricular leaders who don't see themselves as experts in these areas. PIM can be embedded within disciplinary course content, and multiple PIM can be integrated throughout a program of study to support learners' development of intercultural competence more systematically.

CILMAR offers all PIM through Brightspace and a selection through Moodle and Canvas. Self-directed training is also available to support instructors who wish to use the selected PIM.

Descriptions for each module can be found on the CILMAR PIM website:

            https://www.purdue.edu/IPPU/CILMAR/learning/pim.html

  • Module 1: Understanding Accents Different from Your Own
  • Module 2: Digging Deeper with Critical Reflection
  • Module 3: Intercultural Collaboration
  • Module 4: Teaming I: Communication
  • Module 5: Teaming II: Self and Other Awareness
  • Module 6: Teaming III: Productive Conflict
  • Module 7: Why “Lazy Susan”? Connecting through Languages & Foods
  • Module 8: What’s in a Name?: On Naming and Intercultural Curiosity
  • Module 9: Psychological Safety in Global Virtual Teams
  • Module 10: Plan for Your Leadership Development
  • Module 11: Tricky Communication: Intent vs. Impact
  • Module 12: A Deep Dive into Empathy
  • Module 13: Acting with Empathic Concern
  • Module 14: Intercultural Creative Thinking
  • Module 15: Dress, Culture, Identity
  • Module 16: Bodies and Beauty in the Cultural Eye
Counseling and Psychological Services (CAPS)
The CAPS office strives to help Purdue University students maximize the value of their life experiences. As CAPS develops collaborative relationships in a safe and respectful environment, the unique value and dignity of each individual and group are held paramount. CAPS accomplishes their mission through a variety of professional services including individual, group and couples’ psychotherapy; psychological testing; psychopharmacology; crisis intervention; drug and alcohol programs; outreach and consultation; and the training of helping professionals.
Office of Graduate Assistance (OGA) Mediation Services

The goal of facilitative mediation is to bring two disputing parties together to enable a discussion that leads to a mutually agreeable solution to a problem. The mediator facilitates a solution generated by the disputing parties; the mediator does not decide for the parties what needs to happen. Typically, the mediator is a neutral party that allows both sides of a dispute to air their viewpoints through discussion facilitation. If mediation fails to lead the parties to resolution, the dispute may escalate to a more formal university process that is an arbitrated process leading to a binding decision.

Mediation is designed to help resolve conflicts surrounding authorship, funding, mentoring or any other types of disputes or disagreements. The goal of mediation is to try to resolve such issues between parties before more formal mechanisms are pursued.

Office of Graduate Assistance (OGA) Ombuds Services

The Ombuds service is an informal, neutral, and, in most cases, confidential resource for new and continuing graduate students to raise questions or concerns about any aspect of their graduate experiences. Faculty and staff may also take advantage of this resource.

The Ombuds can provide advice, inform students about university resources, make referrals, offer options, and seek explanations. However, the Ombuds does not file formal complaints or keep formal records of visits. Ombuds are unable to formally advocate for the students in university matters.
Office of Institutional Equity (OIE)

The OIE supports Purdue University's mission to promote human and intellectual diversity by providing equal access and opportunity through fostering an inclusive environment for all members of the University community. The office develops and directs the affirmative action program for the West Lafayette campus and serves as a resource and coordinator of Purdue University's system-wide affirmative action activities, including the Northwest and Fort Wayne campuses.

The OIE works with the Purdue University community in implementing and upholding policies and practices that are consistent with federal and state mandates as well as existing University policies regarding equal access, equal employment and educational opportunity for all persons, without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, disability, or veteran status.

The OIE is also the Title IX Office for the West Lafayette campus. Title IX is a federal law that prohibits discrimination on the basis of sex in educational programs and activities. It applies to sex-based discrimination and harassment of individuals of any gender.
Roger C. Stewart Leadership & Professional Development Department (LEAD)

The Roger C. Stewart Leadership & Professional Development Department (LEAD) focuses on the development of students’ leadership knowledge and abilities, civic identities and professional skills. This is done through direct student engagement and support, providing transformative on-campus and community-based experiences, and the promotion of research-based leadership competencies and curriculums. LEAD teaches students to connect their classroom and out-of-class experiences to build greater meaning out of their Purdue education in order to prepare them to facilitate positive change in local, national, and global communities.

LEAD offers courses and seminars, signature programming and a video series on LEAD Competencies.

Therapy Assistance Online (TAO)

Therapy Assistance Online (TAO) is a web and app-based mental health resource that is available for free, courtesy of Purdue Counseling and Psychological Services. TAO offers free, confidential well-being resources. TAO is a self-guided program informed by psychotherapy research and strategies that provides assistance to help overcome anxiety, depression, and other concerns.  TAO provides accessible and effective resources including short videos, brief exercises, and self-reflection tools.

University Residences (UR) Staff

Resident Assistants (RAs) are student staff members who live in the residence halls and foster student success by facilitating resident growth.

Residence Education Coordinators (RECs) are responsible for developing strong residential communities; forming relationships with individual students; coaching and supervising student staff; implementing area-specific residential curriculum plans, facilitating educational opportunities including student conduct meetings and student leadership experiences, communicating with parents and other stakeholders, and organizing opening and closing processes. Residence Education Coordinators create and promote a learning-centered, nurturing residential community

RAs live on the floors they serve, so students can go to their RAs room. Students can also contact the front desk of their residence hall. Additionally, the RA may facilitate some other form of group communication through a group text or messaging app.

Information on how to contact RECs as well as other full-time staff overseeing residence halls can be found here: https://housing.purdue.edu/connect/directory/staff-by-hall.html.

How can Steps to Leaps help?

Steps to Leaps co-brand logo

Request a presentation or mediation resource

If you are a student that is in need of mediation resources simply email stepstoleaps@purdue.edu. If you are a faculty member, staff member, or instructor and would like a presentation for your students, simply fill out the form on the contact us page.