Healthy Boiler

HELP! I need assistance with my benefits! Here’s what to do when you need help …

Built upon the five pillars of the Healthy Boiler Program – behavioral health, financial wellness, physical health, social wellness and work-life integration – Purdue’s competitive benefits package includes many parts, such as medical insurance, leaves, retirement, prescription coverage, family friendly programs, voluntary benefits and more. Each Purdue employee is unique in the way that they need and utilize aspects of their benefits package, and with that comes a variety of possible questions that employees will need answered.  

When questions arise, you have options to find the needed answers. First, the benefits website contains a plethora of information and resources about all things Purdue benefits, as does the HR website for all other HR-related items. However, when the need to speak with a customer service representative is needed, Purdue’s HR service center delivers.

For example:

  • Do you have a denied claim?
  • Have you had trouble reaching a benefits’ vendor, like Anthem or Delta Dental?
  • Are you ready to retire but don’t know what to do at this point?
  • How do you enroll in benefits or make a change?
  • What is the difference between a tier 1 and tier 2 medical provider?
  • Am I eligible for leave benefits and if so, what are they?
  • How do I update my HSA contribution?

HR service center staff members are committed to providing excellent customer service, resources and assistance to employees and their families with HR/Benefits-related questions. And remember, your conversations with the HR service center and benefits team are confidential.

Areas of interest where the service center can be helpful include:

Contact information

Three employees (including a bilingual staff member) make up the HR service center team who receive inquires via phone and email. Staff members answer calls from 8 a.m. to 5 p.m. Monday through Friday, excluding holidays and winter recess. Emails are assigned a case number and are worked in the order received – from oldest to newest.

It’s important to note that during high-volume call times, such as benefits open enrollment, each ticket is registered and is addressed as quickly as possible. Allowing time for responses is crucial, and if follow-up is needed, it’s helpful to follow up on the original case to avoid duplication and delayed responses.

You can contact the HR Service Center via the following methods:

  • Email
  • Phone
    • 765-494-2222
    • Toll-free 877-725-0222
  • Fax:
    • 765-496-1657 (Benefits)
    • 765-494-6720 (FMLA)
  • Mail
    Purdue HR-Benefits
    2550 Northwestern Ave., Suite 1100
    West Lafayette, IN 47906