The Graduate School Advance to a Higher Degree

Technical Help Questions

What are the online application system requirements?

Supported browsers include Google Chrome, Firefox, or Safari. It is strongly recommended that Internet Explorer is not used.

If you are using one of the supported browsers and are experiencing problems, we encourage you to upgrade to the latest version. If you still experience problems after upgrading, please make sure that your browser is set to accept cookies. Also, make sure the following browser settings are enabled:

  • JavaScript must be enabled.
  • Pop-up blockers must be disabled.
  • Google Chrome auto-fill turned off.

If your browser has a section for trusted sites, please enter these two URLs:


If your email offers a whitelist, please add the following address:

For security reasons, we recommend that you log out of the online application after each session.

I have forgotten my username or password.

If you have forgotten your password, click on the "Forgot your Password" link on the application login screen. You will be required to enter your email address and birthdate. An email will be sent to you with instructions for resetting your password. If you have forgotten your username, send an email to for assistance.

My recommendation provider did not receive an email notification to submit a recommendation on my behalf.

The email notification to your recommendation provider is sent immediately after you enter his/her name into the application

If you are interested in re-sending an email notification to your online recommendation provider, you can return to your application status page by logging into Under your application checklist, click the link to re-visit the Recommendations Page. Click "Edit", and then click "Send Reminder".

Your recommendation provider may have filters set on his/her email account that may not allow the email to come through correctly. If you believe this is the case, your provider can email our Technical Support team at

I cannot locate my institution in the Look-up Table

For the best search results, search by institution name. Do not enter the full institution name. Leave out words such as university or college. The institution name or abbreviation may be slightly different from what is stored in the lookup table.

For example, if you are searching for Purdue University, limit the search name to "Purdue."

If you still cannot find your institution, type in School Not Listed in the name field and click "search". Click the link "1. 000000|School Not Listed" displayed at the top of the page. This will return you to the Education Background section of your application. Once there, please update "School Not Listed" in the "Name of Institution" field to your institution name.

How do I update my email address?

If your email address has changed, please return to your application using your username and password. If your application is not yet submitted, you can update your email from the Personal Background section of the application.

If you have already submitted your application, you can update your email from your application status page. Click on "Change Email Address" at the bottom of the page.

How do I create a second application?

If you are interested in creating more than one application, our system will allow you to have multiple applications within your account. Log in to your existing account at From the Application Management screen, click the link at the bottom to “Start New Application.”

Who should I contact for additional technical support?

If you require additional technical support or have a question not addressed on this Web page, please email

How do I log into myPurdue and other portals?

To log into myPurdue and other portals, a personal Boilerkey will be needed, in addition to your career account username. A Boilerkey is the University’s two-factor authentication process, which provides an additional level of security. To create your Boilerkey, visit For more information, visit the Boilerkey FAQ’s.

Ernest C. Young Hall, Room 170 | 155  S. Grant Street, West Lafayette, IN 47907-2114 | 765-494-2600

© 2017 Purdue University | An equal access/equal opportunity university | Copyright Complaints | Maintained by The Purdue University Graduate School

If you have trouble accessing this page because of a disability, please contact The Purdue University Graduate School.