Students walking on campus in the fall.

Patient Rights and Responsibilities

PUSH is dedicated to your health. We value your active participation in your health care and encourage you to know and exercise your rights and responsibilities.

Patient Rights

As a patient at the Purdue University Student Health Center, you have the right to:

  • Be treated with courtesy and respect.
  • Be informed about your diagnosis, evaluation, treatment and process of recovery.
  • Get information about your care in your preferred language.
  • Get information in a manner that meets your needs if you have vision, speech, hearing or cognitive impairments.
  • Make decisions about your care.
  • Refuse care.
  • Know the names and titles of the caregivers who treat you.
  • Expect reasonable continuity of care.
  • Change providers when other qualified providers are available.
  • Safe care.
  • Have your pain addressed.
  • Care that is free from discrimination.
  • Know when something goes wrong with your care.
  • Get a list of your current medications.
  • Be listened to.
  • Have a personal representative (family member or friend) with you during your care.
  • Have a clinical advocate (PUSH employee) with you during your care to ensure your medical interaction is conducted with appropriate privacy and confidentiality protections.
  • Appropriate privacy for your care and personal health information (PHI).
  • Accurate information regarding the costs of your care and options regarding those costs based on available information.
  • File your advance directive at PUSH and know that the content will be respected.
  • File a grievance or complaint regarding the service and/or care at PUSH by contacting the Patient Advocate at 765-494-1700.
  • Provide feedback after each visit to PUSH.

Patient Responsibilities

As a patient at the Purdue University Student Health Center, you are a partner in your health care. The responsibilities you have to participate actively in your care are:

  • Provide complete and accurate information about your health, health history and all allergies and sensitivities.
  • Tell your provider if you are not able or willing to follow the treatment plan prescribed for you.
  • Actively participate in your treatment plan.
  • Tell your provider about any changes in your health status since your last visit.
  • Understand your financial responsibility for care provided at PUSH.
  • Treat PUSH staff and other patients with respect and consideration.
  • Keep your appointment. If you cannot keep your appointment, please notify us as early as possible to allow another patient to be seen during this time.
  • Be honest and direct about everything related to your healthcare.
  • Understanding your overall health condition and your current condition. If you do not understand your illness or treatment, please ask your provider.
  • Inform your provider about your living will, medical power of attorney or other advance directives that may affect your care.
  • Inform the provider of the names and the uses of the medications you take, including supplements and over-the-counter medications.